Management, strategy, project management, business, people skills, communication, public policy

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Get to the Point: Writing Well at Work (Manchester) 7th March 2019

  • Your trainer
  • Sue Davies

Central Manchester

Aims & objectives

This course covers the range of skills needed to create engaging, concise, and interesting writing – essential for getting the message across in the workplace.

The programme is designed for people at all organisational levels who wish to improve their understanding of how best to communicate in writing with colleagues, clients and customers.

Participants will learn how to:

  • Prepare and plan for writing
  • Structure sentences, paragraphs, letters and emails
  • Use grammar and punctuation properly and effectively
  • Write clearly and concisely
  • Present information clearly on the page or in the email body
  • Read and revise your work


Sue Davies

Training Consultant

Sue has 10 years management experience and 25 years of Training/HR experience.

She has delivered Leadership & Management training for many years. She has undertaken programmes with First Line Managers, Middle Managers and Senior Managers (these programmes are accredited through ILM). Sue has recently been involved in an award winning programme for Santander which included the research, development and delivery of a six module leadership programme. Additionally Sue is experienced in Talent Management, Performance Management, Coaching, Organisational Development, Change Management and Strategic Planning.

Sue has immense experience in Human Resource Management including the identification of needs, designing materials and the implementation and evaluation of training programmes. Whilst Sue is confident across all areas of HR, she specialises in the areas of Equality & Diversity and Learning & Development; these are two areas in which Sue is particularly passionate.

Additionally Sue’s licence with the British Psychology Society allows her to administer, interpret and assess Occupational and Psychometric Tests, such as Myers-Briggs and SOSIE, which can be used in a number of areas such as recruitment and selection, assessment centres, personal development and training. Sue has also undertaken consultancy projects. These include projects concentrating on running assessment centres, organisational re-structures, conducting training needs analyses and implementing appraisal schemes. She is also a qualified assessor and IV (D32, D33 and D34).

Sue has 20 years experience as an Independent Investigator/Mediator and regularly carries out investigations /mediations in relation to complaints and allegations of bullying and sexual and racial harassment. Sue has also undertaken a number of counselling projects, both with individuals and groups, and she has provided specialist training for investigators and mediators.

She has worked with organisations such as Airbus, Santander, United Utilities, Holiday Inn, Greater Manchester Police, Liverpool YMCA, Wirral University Teaching Hospital, Manchester Probation Service, The Civil Service, Speedy, Taylor Wimpey, DHL, QVC, Teva, Babcock, Kier Construction and a number of Local Authorities.


09:00 Coffee and Registration

09:30 Welcome, Introductions and Overview of the Day

10:00 Preparation and Planning

  • Tips and techniques for getting started
  • What is the purpose of your written communication?
  • What are you trying to achieve?
  • Is the tone and register of your writing appropriate for the reader?
  • Examples of different styles of writing for different contexts and audiences

11:30 Structuring Written Communications

  • What do we mean by structure?
  • Why is structure important?
  • Tips for structuring content to convey your message
  • Standard structures for letters and emails
  • Organising and structuring your writing into coherent paragraphs

12:30 Writing Clearly and Concisely

  • Using simple, short sentences
  • Choosing the right words
  • What length should letters and email be – considerations to consider

13:00 Lunch

13:45 Writing Clearly and Concisely (continued)

  • Using active verbs and correct tenses
  • Communicating complex information clearly – things to bear in mind
  • How readable is your writing?
  • Understanding how people read and how you can write to enable the reader to understand more easily
  • Using bullet points for clarity of both content and presentation
  • When to use facts and figures in letters and emails

14:45 Coffee Break

14:55 Grammar and Punctuation

  • Common errors and tips to bear in mind
  • Why is grammar important?
  • The importance of punctuation for presentation, meaning and making a good and professional impression
  • Opportunity to address topics of concern to delegates

15:30 Layout and Presentation

  • Presenting text on the page
  • Serif and sans serif fonts and font size
  • Using layout to enhance your writing

16:00 Reading and Revising your Work

  • Tips for proofreading
  • Using spell checks
  • Tips to improve your spelling
  • Handling complaints – ensuring you have addressed all of the issues raised
  • Editing and revising your work
  • Making amendments

16:30 Close of the Seminar


Central Manchester