Management, strategy, project management, business, people skills, communication, public policy

Call: 0845 647 7000

Coaching Skills For Managers - Masterclass 19th March 2019

  • Your trainer
  • Tony Cash

Zone 1


Aims & objectives

Aim & Objectives

Unlocking potential to expand capabilities and achieving goals while empowering the employee to continuously learn and improve, requires coaching skills. Having these skills enables the creation of a coaching culture that drives continuous improvement while encouraging a positive manager-employee relationship.

An ILM (Institute of Leadership and Management) study found that 80% of the 250 UK companies surveyed are using, or have used coaching as a development tool, and another 9% plan to do so. Of these 96% say coaching has benefited the individual coached and 95% say they also think it has helped the organisation.

At the same time a CIPD Learning and Development Survey highlighted the gap between the proportion of organisations using coaching activities (79%) and the proportion providing their managers with coaching skills training (47%).

This is an interactive, innovative workshop designed to provide you with practical tools and skills to coach your team and lead them to self-motivation and an attitude orientated towards solutions. There is an opportunity to practice using the tools and techniques learnt on the day.

Benefits of attending the course

By attending this course delegates will be able to:

  • State the difference between managing, leading mentoring, coaching and when each is appropriate
  • Identify the coaching process
  • List the knowledge, skills and attitude required to be an effective coach
  • State the techniques and effective communication skills needed for coaching
  • Define active listening and how to build rapport
  • Define learning styles and how these can be used during coaching
  • Explain how to use goals in the process and how to provide meaningful and constructive feedback

09.00 Registration

09.30 Introductions, Approach and Structure of the Day

09.45 Defining Coaching

  • Defining what coaching is v mentoring v managing and leadership
  • Benefits in the workplace
  • KSA for coaching

10.45 Coffee Break

11.00 Coaching Models

  • Recognising barriers to good communication
  • Active listening and building rapport
  • Questioning skills and question types for effective coaching

12.30 Lunch

13.15 Learning Styles and Feedback

  • Preferences and learning styles
  • Giving and receiving feedback
  • Tackling negative behaviour

14.30 Coffee Break

14.45 Practical Sessions

  • Group practice
  • Group feedback

16.00 Review of the Day

  • Action planning

16.15 Close of Day


Trainers

Tony Cash

Training Consultant

Tony is an expert on management, policy, regulation and strategy issues and has used this expertise working as a training consultant since he left the UK Civil Service in 2010. His government leadership roles included Head of Strategy and Communications for the Joint Trade Policy Unit (a combined Department for International Development / Department for Business team) and Deputy Director of the internal training team at the Department for Business.

Since Tony became a freelance training consultant he has trained people in policy making best practice and better regulation across the UK and overseas (including Bermuda, British Virgin Islands, Dubai, Guernsey, Ireland, Kenya, Malta and South Africa). His in-depth training has enabled many organisations to improve their policies and strategies. Tony also facilitates training on leadership and management e.g. he delivers training on coaching skills for managers in the UK and has provided it for people in Dubai. Other subjects that Tony covers include confidence and impact, economics, feedback skills, handling difficult people, speechwriting, strategic management, time management and unlocking potential. Tony has a Masters degree in organisation development and holds qualifications in coaching (Certificate in Executive Coaching), training (CIPD Certificate in Training Practice), project management (PRINCE 2 Foundation and Practitioner) and Neuro-Linguistic Programming.



Agenda

09.00 Registration

09.30 Introductions, Approach and Structure of the Day

09.45 Defining Coaching

  • Defining what coaching is v mentoring v managing and leadership
  • Benefits in the workplace
  • KSA for coaching

10.45 Coffee Break

11.00 Coaching Models

  • Recognising barriers to good communication
  • Active listening and building rapport
  • Questioning skills and question types for effective coaching

12.30 Lunch

13.15 Learning Styles and Feedback

  • Preferences and learning styles
  • Giving and receiving feedback
  • Tackling negative behaviour

14.30 Coffee Break

14.45 Practical Sessions

  • Group practice
  • Group feedback

16.00 Review of the Day

  • Action planning

16.15 Close of Day


Venue

Zone 1

Central London